Policies.

Reservations & Waitlist

  • While walk-ins are welcome, class sizes are limited and are often sold out. We highly recommend reserving classes online in order to guarantee your spot in class. Reservations are studio specific and can be made up to 14 days in advance.
  • Classes fill up quickly, but spaces will open up as clients reschedule. If you’d like to attend a class that is full, please put yourself on the waitlist. As soon as a spot opens up in class, you will receive an email notification. Texting capabilities are available. Please speak with a staff member to adjust your account. Please reply to the email immediately whether you can attend or not. Your spot in class is not guaranteed until you confirm.
  • When you arrive at the studio, please check-in at the front desk. Reservations will be honored only up to the start of class. If you do not arrive prior to the start of class, your reservation will be given away to anyone on the waitlist.
  • If you are on the waitlist for an early morning class, please call / text the studio before class or sign up for text message notifications to be sure of whether or not you made it into the class.

Cancellations & No-shows

  • If you cannot attend class, cancel your class online or call/text the studio at least 3 hours before class to avoid being charged for a no-show.
  • If you are using a class package, a no-show results in a loss of that class. If you are using a membership package, your account will be charged $10 for a no-show.
  • Remember: failing to cancel at least 3 hours before class begins will count as a no-show.

Late Arrival to Class

  • First time students may not enter a class late. Arriving 10 minutes early is highly recommended.
  • Returning students may enter an ongoing class up to, but not after, 10 minutes into class. We want to keep your body safe!
  • Upon entering class, lift your knees 40 times to warm up before joining in.

Class Attire

  • Please wear exercise pants that cover the knees (or wear compression/bike shorts under above-knee shorts), a top that cover the midriff, and socks that cover the entire foot.
  • Students may bring their own socks from home, or purchase socks with sticky grips at the studio.

Studio Etiquette

  • Please do not bring glass or uncapped drinks into the exercise studios. Capped water bottles are allowed.
  • Please do not bring cell phones into the exercise studio. You may ask the front desk staff to keep your phone for you during class if you are expecting a very important phone call. Otherwise, store it in the lockers with the rest of your belongings.
  • Please do not chew gum in the exercise studio.
  • We provide towels without charge. Hand towels are available in the lobby or locker room. Please leave your towel in the hamper on your way out.
  • Disruptive students may be asked to leave. We ask that you refrain from chatting with your neighbors during class. Although it is fun to chat about how fun shaking is, it is very distracting to those around you. Please be respectful of fellow students and your instructor.

Pregnant Clients

  • New and continuing pregnant students must provide the front desk with a note from their doctor allowing them to take strengthening and stretching classes.
  • Refer to Pregnant Or Post Natal for detailed modification information.

Age Restrictions

  • No clients are admitted before they reach 13 years of age.
  • Clients under 18 must be accompanied by an adult.

Illness & Injuries

  • Please notify front desk staff and instructors of any illness or injury that may impact your ability to exercise. In some cases, a doctors note may be required to allow you to take class.
  • Just a cold? Please stay home, rest, and avoid spreading the virus to others.

Kidz Club

  • Mothers who bring children under age 8 must place them in the Kidz Club room during class. Children may not play or climb on the stall bars or other exercise equipment.
  • Five Kidz Club spaces are available on a first come first serve basis.
  • You can make reservations for childcare either by phone (call/text) or in person up to 14 days in advance. When reserving by phone, please indicate your name, the time of the class you plan to attend, and the name and age of your child.
  • Kidz Club is available during 4 classes a week. Please refer to our regular class schedule for times and prices.